Returns & Exchanges

At JFC Online, we strive to ensure the highest quality for our food products; however, due to the perishable nature of our inventory, returns are generally limited to damaged or incorrect items. Please contact our support team within 24 hours of delivery to initiate a claim for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photos of the damaged product and the shipping label immediately upon arrival to provide evidence for your claim.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the attached photographic evidence.

• 3.
  Review Process

  Our quality assurance team will review your request within 48 hours to determine if it meets our criteria for a refund or reshipment.

• 4.
  Resolution

  Once approved, we will either issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost.